We hope you love your Brio air purifier.Ā Try Brio and if you are not completely satisfied, and would like to return it,Ā just let us know within 30 days of receipt.Ā Ā More return information.
Change your mind?
We want you to be completely satisfied with your Brio Air Purifier, andĀ you have 30 days to decide if itās right for you.Ā Just notify us within 30 days of the receipt of your Brio air purifier that you would like to return it.Ā To start a return, you can contact us atĀ care@brioairpurifier.comĀ with your order number, the date of purchase, and the email address used for your order.
To be eligible for a return, your item must be in good condition and in the original packaging. Youāll also need the receipt or proof of purchase.
After your return is approved (typically within seven working days), weāll email you a prepaid return shipping label, as well as instructions on how and where to send your package.Ā Items sent back to us without first requesting a return will not be accepted.
Please note there is a $25.00 return shipping charge for each Brio air purifier returned. We will deduct from your product refund.Ā
You can always contact us for any return question atĀ care@brioairpurifier.com
Did you receive a damaged product? Or was there a problem right out of theĀ box?
We are sorry to hear that!Ā Please inspect your order upon receipt and contact usĀ immediatelyĀ if the item appears to be defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please retain the shipping box and all packing materials.Ā
To start a damaged product return, please contact us atĀ care@brioairpurifier.comĀ with your order number, the date of purchase, and the email address used for your order.Ā To be eligible for a return, your item in the original packaging. Youāll also need the receipt or proof of purchase.Ā After your return is approved (typically within seven working days), weāll email you a prepaid return shipping label, as well as instructions on how and where to send your package.Ā Items sent back to us without first requesting a return will not be accepted.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, andĀ once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once weāve received and inspected your return, and let you know if the refund was approved or not. If approved, youāll be automatically refunded on your original payment method, less the $25 return shipping fee for change-of-mind returns. Please keep in mind it can take some time for your bank or credit card company to process and post the refund too.