Brio is available through our website at brioairpurifier.com. We ship to all U.S. states, as well as Puerto Rico and the U.S. Virgin Islands.
Order Information
Where can I purchase Brio? Where do you deliver?
When will I receive my order?
We typically ship orders the next business day. During high-volume periods, processing may take up to 2–3 business days, but we always work to get your order out as quickly as possible.
Once your Brio ships, delivery time depends on the shipping method you choose:
- Standard ground shipping: usually arrives within 2–5 business days
- Expedited shipping: delivered within 2 business days
You will receive tracking information as soon as your order leaves our warehouse. Delivery timelines are based on product availability.
Which carrier will deliver my order?
Air purifier orders ship via UPS Ground, while replacement cartridges and filters are sent through USPS.
You’ll receive full carrier and tracking details in your Order Shipping Notification email once your items have shipped.
How can I track my order?
Once your Brio air purifier ships, we’ll email you a tracking number so you can follow your delivery directly with the carrier. You can also view tracking information anytime by clicking “View Your Order” on your order confirmation page or in any shipping update email we send.
I made a mistake on the delivery address. How do I fix it?
Please contact our Customer Care team at (877) 704-0648 as soon as you notice the error. If your order has not yet shipped, we can update the address immediately. If the order has already been dispatched, we will work directly with the carrier to update your delivery details whenever possible.
How do I cancel my order?
Please get in touch with our Customer Care department by phone (877-704-0648). If the order has already left our warehouse, we will contact the carrier to attempt to stop the delivery.
What is the return policy?
We want you to feel confident in your purchase, so you have 30 days from the date you receive your Brio Air Purifier to decide if it’s the right fit for your home. If you’d like to initiate a return, simply email us at care@brioairpurifier.com within that 30-day period.
For more information, here's our complete refund policy.
How do I return a product?
You can initiate a Brio Air Purifier return within 30 days of purchase, with a valid return authorization number. Please email care@brioairpurifier.com for return instructions and a prepaid shipping label. A $25 shipping cost to return the product will be subtracted from you refund. See the complete return policy here.
Brio FAQs
Can Brio help my allergy symptoms?
Fine particles too small to see—dust and dust mite waste, pollen, smoke, germs, and mold—can enter the upper respiratory tract and may worsen allergy symptoms. Ultrafine particles can penetrate further into the respiratory system, making their way into the lungs where they can cause inflammation and can increase allergic reactions.
While we can’t provide medical advice, we can tell you that effective air purification is frequently recommended by medical professionals for allergy sufferers.
Brio’s innovative APART (tm) technology is highly effective at removing fine and ultra-fine particles from indoor air.
Does Brio trap viruses including Covid-19?
The short answer: yes.
To reduce airborne viruses, an air purifier must be able to capture very small particles—typically in the 0.1–0.5 micron range. Independent lab testing shows that Brio’s APART™ technology effectively removes particles in this size range, including a COVID-19 surrogate, in just 15 minutes.
Brio is also ASHRAE 241 compliant, meaning it meets rigorous standards for performance in reducing airborne contaminants.
It’s important to note, however, that air purification is one part of an overall protection strategy. As the EPA explains:
“When used properly, air purifiers can help reduce airborne contaminants, including viruses, in a home or confined space. However, by itself, a portable air cleaner is not enough to protect people from COVID-19. When used along with other best practices recommended by the Centers for Disease Control and Prevention, operating an air cleaner can be part of a plan to protect yourself and your family.”
Can Brio help with wildfire smoke?
Yes, Brio can help. Fine wildfire smoke particles may be as small as 0.4-0.7 microns. Independent testing shows that Brio’s APART particle removal effectively traps particles in this size range including wildfire smoke. And because Brio stays at peak performance between cartridge changes, you can be confident smoke particles are being removed effectively.
How do I measure my indoor air quality?
Since the most damaging particle pollution is not visible to the human eye, the best way to determine the air quality is by using a high-quality indoor air quality monitor or particulate sensor. Leave your IAQ monitor on all day and night to accurately detect and monitor particle pollutants in your home. Ideally, the monitor will be positioned at a location in the room where particle pollution may be the most significant. You could also place it nearest to the people in the room—since they are affected by the air quality.
We suggest using a separate device to measure indoor air quality as particle sensors and air quality monitors located onboard an air purifier may give a less accurate picture of the true levels of pollution in the room, since the air closest to the purifier will tend to be cleaner. In addition, they can go out of calibration leading to inaccurate readings.
Can I leave Brio on all day? All night?
Yes, and yes. Do you need to? We think so. Particle pollution in your home can be from ongoing, regular sources (dust and pets, mold, pollen, cooking, wood-burning fireplaces) or it can be episodic (a nearby wildfire, for example). Or both. Poor environmental air quality affects you inside your home, too.
Particle pollution is also dynamic within a room over the course of daily life. Doors open and close. People move from room to room. So do pets. And so do airborne particles. Rooms aren’t airtight. Windows leak. Heating systems exchange indoor and outdoor air.
Because of multiple types and sources of invisible particle pollution, we recommend leaving your Brio air purifier on, all day and all night. The fan setting can be adjusted based on what your independent air quality monitor or particulate sensor is telling you. Or what you know about your home and air. As there is less air movement at night, air purifiers can often be turned to a lower setting at bedtime. This really depends on the level of particle pollution and the effectiveness of your air purifier at a low fan speed. If you wake up in the morning and your air quality has gone down, you may want to turn up the fan to a higher setting.
How long will the APART Collection Cartridge last?
Brio’s APART technology draws particles out of the airflow, so there’s nothing to clog or slow the clean air delivery rate. And the cartridge is designed to hold a high volume of particles. Together these features add up to a long cartridge life. Your actual environmental conditions and use will determine how often it needs replacing. In less polluted areas, the cartridge may last much longer than a year. In areas with higher, ongoing pollution, the cartridge may need changing more often.
We suggest changing the APART Collection Cartridge using Brio’s Check/Change Indicator as a guide or once every 12 months.
Do Brio APART Collection Cartridges last longer than HEPA filters?
Our lab tests have shown that Brio's APART Collection Cartridge stays at a peak performance level 5-10 times longer than identically tested HEPA-style air purifiers. HEPA filters lose effectiveness between the recommended filter changes because of how HEPA-style air purifiers work. Trapping particles in the filter reduces airflow and causes the clean air delivery rate to decline.
Brio doesn’t have this issue. Instead Brio draws particles away from the airflow, so performance stays consistently high, with no drop in the clean air delivery rate, until the APART Collection Cartridge is completely full. HEPA filters can't make the same promise.
Does Brio reduce ozone?
Yes! However, it’s important to understand what this means, exactly. There are a number of sources of ozone in the home, and the level of ozone in your home may be elevated by the presence of smog outdoors or by use of some home cleaning products. Thanks to Brio’s Refresh Plus filtration process, ozone in the living space can be reduced to a level below what it may have been before turning Brio on. Brio is certified as ozone-safe by the California Air Resources Board, the country’s most-stringent certifying organization for ozone.

Brio 650 User Guide
Download Brio 650 User GuideMore questions? Please contact Brio Customer Care
Email us: care@brioairpurifier.com

Brio 650 User Guide
Download Brio 550 User GuideMore questions? Please contact Brio Customer Care
Email us: care@brioairpurifier.com
