Your Brio air purifier is covered by a two-year limited warranty beginning on the original purchase date.

The warranty covers defects in materials and workmanship under normal, intended use. If your Brio air purifier is found to have a covered defect, Brio will repair or replace it at no charge. A shipping fee may apply.

Contact Brio Customer Care and provide:

• Your name and contact information
• Your order number or proof of purchase
• The product’s purchase date
• A description of the issue
• Photographs or videos, when requested

Yes. Warranty service requires either:

• Proof of purchase showing the original purchase date, or
• Product registration completed at brioairpurifier.com within 60 days of purchase

Yes. Warranty coverage is dependent on the use of genuine Brio APART™ Collection Cartridges and Filters.

Genuine replacement components are available through brioairpurifier.com or Brio Customer Care.

The limited warranty does not cover damage resulting from:

• Accidents, misuse, or improper handling
• Use of the product for purposes other than those described in the Brio User Guide
• Failure to clean or maintain the product according to the Brio User Guide
• Physical abuse or chemical exposure
• Water damage
• Natural disasters or other acts of God
• Use with a voltage other than the voltage stated on the product label
• Repairs or servicing performed by an unauthorized person or service provider
• Use of non-genuine cartridges, filters, or replacement components

The Brio User Guide is available at brioairpurifier.com/guide.

No. The two-year air purifier warranty does not cover the:

• APART Collection Cartridge
• Pre-filter
• Refresh Plus™ Filter

These components have separate warranty terms.

Yes. The Brio APART Collection Cartridge and Refresh Plus Filter are covered by a one-year limited warrantybeginning on the original purchase date.

The one-year limited warranty covers defects in materials and workmanship under normal use.

If an APART Collection Cartridge or Refresh Plus Filter is found to be defective, Brio will replace it at no charge.

The warranty does not cover normal wear, improper use, accidental damage, or failure to follow the product’s care and maintenance instructions.

All express and implied warranties for this product, including implied warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period. No express or implied warranties will apply after that period.

Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

This warranty gives you specific legal rights. You may also have additional rights that vary by state.

Yes. You have 30 days from the date you receive your Brio Air Purifier to decide whether it is right for you.

To request a return, email care@brioairpurifier.com within 30 days of delivery.

Email care@brioairpurifier.com and include:

• Your order number
• The purchase date
• The email address used to place the order

Once your return is approved, typically within seven working days, we will email you a prepaid shipping label and return instructions.

Items returned without prior approval will not be accepted.

To qualify for a return, the Brio Air Purifier must be:

• In good condition
• Returned in its original packaging
• Accompanied by a receipt or other proof of purchase

Yes. A$25 return shipping feeapplies to each Brio Air Purifier returned because of a change of mind. This amount will be deducted from your refund.

Please inspect your order as soon as it arrives. Contact us immediately if the product is damaged, defective, not working correctly, or if you received the wrong item.

Keep the original shipping box and all packing materials.

To request a return, email care@brioairpurifier.com with your order number, purchase date, and the email address used for your order. The product must be returned in its original packaging, along with proof of purchase.

Once approved, typically within seven working days, we will send you a prepaid return shipping label and instructions.

We do not process direct exchanges. The fastest option is to return your current item and place a separate order for the replacement after your return has been accepted.

We will notify you after we receive and inspect your return. We will also let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method. For change-of-mind returns, the $25 return shipping fee will be deducted.

Processing times vary by bank or credit card company, so it may take additional time for the refund to appear in your account.

For any questions about returns or refunds, emailcare@brioairpurifier.com.

Brio is available through our website at brioairpurifier.com. We ship to all U.S. states, as well as Puerto Rico and the U.S. Virgin Islands.

We typically ship orders the next business day. During high-volume periods, processing may take up to 2–3 business days, but we always work to get your order out as quickly as possible.

Once your Brio ships, delivery time depends on the shipping method you choose:

• Standard ground shipping: usually arrives within 2–5 business days
  
• Expedited shipping: delivered within 2 business days
  

You will receive tracking information as soon as your order leaves our warehouse. Delivery timelines are based on product availability.

Air purifier orders ship via UPS Ground, while replacement cartridges and filters are sent through USPS.

You’ll receive full carrier and tracking details in your Order Shipping Notification email once your items have shipped.

Once your Brio air purifier ships, we’ll email you a tracking number so you can follow your delivery directly with the carrier. You can also view tracking information anytime by clicking “View Your Order” on your order confirmation page or in any shipping update email we send.

Please contact our Customer Care team at (877) 704-0648 as soon as you notice the error. If your order has not yet shipped, we can update the address immediately. If the order has already been dispatched, we will work directly with the carrier to update your delivery details whenever possible.

Please get in touch with our Customer Care department by phone (877-704-0648). If the order has already left our warehouse, we will contact the carrier to attempt to stop the delivery.

Brio is designed to remove fine and ultrafine airborne particles, including pollen, dust, dust mite allergens, smoke, mold spores, and pet dander. These particles may contribute to allergy and respiratory irritation.

Brio’s APART™ technology effectively removes fine and ultrafine particles from indoor air. While Brio cannot provide medical treatment or guarantee relief from allergy symptoms, effective air purification is often recommended as part of a broader approach to managing indoor allergens.

We want you to feel confident in your purchase, so you have 30 days from the date you receive your Brio Air Purifier to decide if it’s the right fit for your home. If you’d like to initiate a return, simply email us at care@brioairpurifier.com within that 30-day period.

For more information, here's our complete refund policy.

You can initiate a Brio Air Purifier return within 30 days of purchase, with a valid return authorization number. Please email care@brioairpurifier.com for return instructions and a prepaid shipping label. A $25 shipping cost to return the product will be subtracted from you refund. See the complete return policy here.

Brio is designed to remove fine and ultrafine airborne particles, including pollen, dust, dust mite allergens, smoke, mold spores, and pet dander. These particles may contribute to allergy and respiratory irritation.

Brio’s APART™ technology effectively removes fine and ultrafine particles from indoor air. While Brio cannot provide medical treatment or guarantee relief from allergy symptoms, effective air purification is often recommended as part of a broader approach to managing indoor allergens.

Yes. Wildfire smoke contains fine particles that can travel indoors through doors, windows, ventilation systems, and small gaps in a building.

Independent testing shows that Brio’s APART™ technology effectively removes particles within the size range commonly found in wildfire smoke. Because collected particles are drawn away from the airflow, Brio is designed to maintain consistent clean-air delivery between cartridge changes.

Yes. Brio’s Refresh Plus filtration process is designed to reduce ozone in the living space, including ozone that may enter from outdoor smog or be produced by certain household products.

Brio is also certified as ozone-safe by the California Air Resources Board.