Satisfaction Guarantee

We hope you love your Brio air purifier. Try Brio and if you are not completely satisfied, and would like to return it,  just let us know within 30 days of receipt.  More return information.

Change your mind?

We want you to be completely satisfied with your Brio Air Purifier, and you have 30 days to decide if it’s right for you. Just notify us within 30 days of the receipt of your Brio air purifier that you would like to return it. To start a return, you can contact us at care@brioairpurifier.com with your order number, the date of purchase, and the email address used for your order.

To be eligible for a return, your item must be in good condition and in the original packaging. You’ll also need the receipt or proof of purchase.

After your return is approved (typically within seven working days), we’ll email you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note there is a $25.00 return shipping charge for each Brio air purifier returned. We will deduct from your product refund. 

You can always contact us for any return question at care@brioairpurifier.com

Did you receive a damaged product? Or was there a problem right out of the box?

We are sorry to hear that! Please inspect your order upon receipt and contact us immediately if the item appears to be defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please retain the shipping box and all packing materials. 

To start a damaged product return, please contact us at care@brioairpurifier.com with your order number, the date of purchase, and the email address used for your order. To be eligible for a return, your item in the original packaging. You’ll also need the receipt or proof of purchase. After your return is approved (typically within seven working days), we’ll email you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less the $25 return shipping fee for change-of-mind returns. Please keep in mind it can take some time for your bank or credit card company to process and post the refund too.